Lowe's Home Improvement
DaveG has been very gracious to invite me to post here at Usually Jovial. I like this idea of his to document and publicize both good and bad customer service experiences. It is important to render praise to the worthy and to heap scorn on the unworthy. My first entry will be a slightly edited version of a recent post at my homeblog, Pike Speak, on the exemplary treatment I received amidst the tall aisles of the Lowe's Home Improvemnt Store in Richmond, Indiana.I've written previously that I enjoy cooking very much. At some point, I may write about the Zen-like bliss that comes over me when I cook with my Brinkman Electric Smoker. It is one of my favorite appliances, given to me as a gift several years ago and it is a much beloved member of our household, much like a pet.
My smoked ribs are better than any ribs that I've eaten almost anywhere*. I've done all manner of chicken, turkey, pork roasts, lamb(!), seafood, corn, potatoes...you name it. My smoker never fails to render some of the best flavors I hope to experience this side of Heaven.
But that's not what this post is about. I'm writing today to extoll a case of excellent customer service at my local Lowe's Home Improvement Store. I have been looking all over town the last two weeks for some replacement grilles for my smoker. To no avail and to my growing consternation, nobody has 15.75" grilles in stock. So today, upon seeing my distressed expression, the two young red-besmocked women working in what I learned is called the "seasonal" section of the Richmond Lowe's asked if they could help.I told them my plight and they both set to looking to see if they could find something suitable in what was truly a generously stocked section of the store featuring all manner of barbecue hardware and gadgetry. Nothing. Then one of them cast me a conspiratorial sidelong glance and said, "Is your smoker like one of the ones we have here at Lowe's?". I affirmed that it was identical to the display model at the end of the aisle, albeit several years older.
We walked down to the display model. She removed the perfect, bright red lid and withdrew the two grilles from the smoker and handed them to me. She smiled and asked if I minded taking them. Fair sputtering with joy, I thanked her effusively, and assured her that I was pleased to take them. She then pulled out a slip of paper, wrote some numbers on it, made up a very reasonable price and handed it to me saying, "This should get you out the door."
I left happy and fulfilled. This type of "smokin'" customer service is very hard to find any more and I am grateful. The new Menard's that is being built 1/2 mile down the road is going to be very, very hard put to win my business.
* There is this one place in Oak Cliff, the infamous south Dallas suburb. It is called Burrell's and is located on South Ledbetter. His smoked pork ribs may be better than mine, but no one else's.
Labels: good service
posted by Barry Pike @ 7:51 PM
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